kuroPrivacy Policy

This page describes what we collect when you use kuro and how we keep that data protected. We at kuro handle your personal information—your name, email, phone number, payment details, and account activity—with care. We do not sell your data to third parties. We use it only to operate your account, process deposits and withdrawals, verify your identity, and comply with law.

Our privacy policy applies to all kuro users, whether you access us via desktop, mobile app, or mobile browser. It covers what data we collect, who can access it, how long we store it, and what rights you have. If you have questions about your data or how we use it, our support team can answer them via live chat.

By creating a kuro account, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your data, do not register.

What data we collect on kuro

We collect data in several categories. First, registration data: your full name, email address, date of birth, phone number, and residential address. We require this to verify your identity and comply with anti-money-laundering regulations. Second, payment data: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction—amount, timestamp, and payment method. We do not store your full payment card or e-wallet credentials; your payment provider handles that.

Third, account activity data: your login history, account balance, game history, wagers placed, and results. We track this to manage your account, settle games, and detect fraud. Fourth, verification data: documents you submit for KYC (Know Your Customer), such as a photo ID or utility bill. We store these securely for compliance purposes.

Fifth, device and usage data: your IP address, device type, browser type, and pages you visit on kuro. We collect this via standard server logs and cookies to understand platform usage, diagnose technical issues, and prevent fraud. We do not track you across other websites.

How we use your data on kuro

We use registration and payment data to operate your account and process deposits and withdrawals. When you request a withdrawal, we verify your identity against your registered details and may ask for additional documents. We use account activity data to settle games fairly, detect suspicious patterns (e.g., rapid deposits and withdrawals that may indicate fraud), and respond to disputes.

We use device and usage data to diagnose technical problems, track platform performance, and prevent unauthorized access. If our system detects unusual login activity (e.g., login from an unfamiliar location or device), we may ask you to re-verify your account. We use all data only for lawful purposes; we do not use it to discriminate, manipulate odds, or restrict access unfairly.

We retain data as long as your account is active and for a period afterward to handle disputes and comply with regulatory requirements. Once your account is closed, we retain data only if required by law.

We at kuro protect your data the way we expect our own data to be protected—securely, fairly, and only for stated purposes.

Third-party processors and international transfer

We use third-party service providers to run kuro. Our payment processors (e.g., mobile banking networks and bank partners) handle your deposit and withdrawal transactions. Our hosting provider stores our servers and databases. Our email provider sends us verification messages. These partners sign data-processing agreements with us to ensure they protect your data and use it only as we instruct.

Our servers may sit outside your jurisdiction (e.g., in Singapore, the United States, or Europe). By using kuro, you consent to your data being transferred and stored internationally. We apply the same security standards to all data regardless of where servers are located.

We do not share your personal data with marketing partners, advertisers, or social media platforms. We may disclose your data to law enforcement or regulators if legally required (e.g., anti-money-laundering investigations). We will notify you of such disclosure unless legally prohibited.

Cookies and tracking on kuro

We use cookies to remember your login session, store your language preference, and track basic analytics (e.g., which games are most popular). Cookies are small files stored on your device. You can control cookies via your browser settings, but disabling all cookies may break some kuro features.

Our cookies do not personally identify you—they tie to your account only if you are logged in. We use analytics tools to understand aggregate platform usage (e.g., how many users played Liga 1 markets, how many used local payment deposits), but we do not use these tools to track you individually across other websites.

Your rights regarding your data on kuro

You have the right to access your personal data. Log into your kuro account and view your registration details, transaction history, and account activity. You can request a copy of all data we hold about you by contacting our support team via live chat.

You have the right to correct inaccurate data. If your name, address, or email is wrong, update it via Account Settings or ask our support team to help. You have the right to request deletion of your data, though we may retain it if required by law or to handle outstanding disputes. You have the right to opt out of non-essential communications (e.g., promotional emails), though we will still send account alerts and legal notices.

You have the right to complain to your local data protection authority if you believe we have mishandled your data. Our support team is your first point of contact; if we cannot resolve your concern, you may escalate to your jurisdiction's regulator.

Security and data protection on kuro

We protect your data with encryption (HTTPS for all web traffic, encrypted storage for databases). We restrict access to your data to authorized kuro staff on a need-to-know basis. We regularly audit our systems for vulnerabilities and conduct security testing.

We cannot guarantee absolute security—no system is non-specific info breach-proof. If we discover a breach that exposes your data, we will notify you and any affected users promptly. We will also notify relevant authorities as required by law.

You are responsible for protecting your kuro password. Do not share it with anyone. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We at kuro will never ask for your password via email or live chat.

Contact us about privacy on kuro

If you have questions about our privacy practices, how we use your data, or how to exercise your rights, contact our support team via live chat. We are available during business hours. You can also email us with privacy concerns; we will respond within a reasonable timeframe. Our privacy policy may change from time to time. We will notify you of material changes via email or an in-app announcement. Your continued use of kuro after notification means you accept the updated policy.

Our services are available where local law permits. Data protection laws vary by jurisdiction. If you are accessing kuro from Jakarta, Surabaya, Bandung, Medan, or another region, your local privacy laws may give you additional rights. We comply with applicable data protection regulations in all jurisdictions where we operate.

Related legal documents